Polices and Boundaries
Most of these are stated in my contract but I like to include them in here too, because I believe it’s important to keep our working relationship clear and simple so we can make the most of your project and avoid any bumps in the road.
How do payments work?
I accept payments in three installments to be fair to you and the service I provide. The first 50% is delivered up front to reserve your space on my calendar. The next 25% is due before any revisions and the final 25% is due upon completion of the project before materials and/or ownership of the website is handed over to you.
Overdue payments
The payments in your payment plan have due dates. You can view the due dates on your invoice and in Asana. Asana will even notify you when your payment is due. However, if you’re late with providing payment then I reserve the right to withhold project delivery until all outstanding project fees and assessed penalties are paid in full. Payments that are not received within 14 days of the original due date will incur a late fee of 3%, starting on the 14th day. A 3% late fee will apply everyday after the 14th day until payment has been made.
What if you’re unsatisfied with your product?
My designs come with sets of revisions where you review the design and request changes to be made. If you use up all your revisions and need more, that's no problem! Extra revisions are billed at my hourly rate. Because of that, I have never had a client go away with a product they didn't like.
What if the project goes on past the deadline?
As a small business owner, I’m sure you understand how important it is to keep this project on track for it’s deadline. I really appreciate your timely feedback on mockups because it helps us to stay on track! If your project does go over its deadline your final payment will still be due on the original deadline date. You can view the due date of your final payment in your calendar and on your invoice.
